1. Introduction
This Privacy Policy explains how Truepath Transport Pty Ltd (referred to in this policy as “we”, “us” or “our”) collects, uses, discloses, stores and otherwise handles personal information about customers, prospective customers, suppliers, contractors and website visitors. By using our website at https://truepathtransport.site or engaging our freight and transport logistics services, you agree to the handling of your personal information as described in this policy.
2. The Australian Privacy Principles
We are bound by the Australian Privacy Principles contained in Schedule 1 of the Privacy Act 1988 (Cth). Where we handle personal information, we do so in a manner consistent with those principles, including the requirements relating to the collection, use, disclosure, quality, security, access and correction of personal information.
3. Personal information we collect
The types of personal information we may collect include:
- your name, business or company name and, where relevant, your position;
- your email address and other contact details you choose to provide;
- pickup and delivery addresses, site access instructions and consignment details needed to arrange freight services;
- billing details and payment information necessary to issue invoices and receive payment;
- records of your communications with us, including emails and messages submitted through our website forms;
- information about your use of our website, such as pages visited and referring pages.
We do not collect sensitive information (such as health information or criminal record information) unless it is reasonably necessary for one of our functions or activities and you have consented, or the collection is otherwise permitted under the Australian Privacy Principles.
4. How we collect personal information
We generally collect personal information directly from you, including when you:
- submit a quote request through our quote page;
- contact us by email via ceo@truepathtransport.site or through our contact page;
- enter into an agreement with us for freight or transport logistics services;
- browse our website, where limited technical information may be collected automatically.
In some circumstances we may collect personal information about you from third parties, such as a customer who nominates you as a contact person for a delivery, or a referee in connection with a contractor arrangement. Where this occurs, we will handle that information in accordance with this policy.
5. Purposes for which we collect, use and disclose personal information
We collect, hold, use and disclose personal information so that we can:
- provide freight, cartage and transport logistics services, including quoting, scheduling, dispatching and delivering consignments;
- communicate with you about your bookings, deliveries and our services;
- invoice for services, process payments and manage accounts and credit arrangements;
- meet our safety, record-keeping, insurance, taxation and other legal and regulatory obligations;
- improve our services, our website and our customer experience;
- respond to enquiries, feedback and complaints.
We will not use or disclose your personal information for direct marketing purposes without your consent or unless otherwise permitted by the Australian Privacy Principles, and where we do send marketing communications, you may opt out at any time by contacting us.
6. Disclosure of personal information
We may disclose personal information to:
- subcontracted carriers, drivers and logistics partners engaged to assist with deliveries;
- professional service providers such as accountants, bookkeepers, insurers and IT or hosting providers who support our business;
- government agencies, transport regulators and law enforcement bodies where required or authorised by law;
- our related parties and advisers, where reasonably necessary for our business operations.
We do not sell, rent or trade personal information to third parties for their own marketing purposes.
7. Overseas disclosure
We generally store and process personal information within Australia. Some of our service providers, including cloud hosting and email providers, may store data on servers located outside Australia. Where personal information is likely to be disclosed to overseas recipients, we take reasonable steps to ensure those recipients comply with the Australian Privacy Principles or are otherwise bound by privacy obligations that are substantially similar.
8. Cookies and website analytics
Our website may use cookies and similar technologies to enable core functionality, remember preferences and understand how visitors use the site. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some parts of the website may not function properly if cookies are disabled. Aggregated, de-identified analytics data may be used to improve the performance and content of our website.
9. Security of personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting the personal information we collect to what is reasonably necessary. When personal information is no longer required for the purposes for which it was collected, or for any legal or record-keeping requirement, we take reasonable steps to destroy or de-identify it.
10. Access to and correction of personal information
You may request access to the personal information we hold about you, or request the correction of personal information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading, in accordance with APP 12 and APP 13. To make a request, please contact us using the details in section 13. We will respond to your request within a reasonable period. In limited circumstances, we may decline access where permitted by the Australian Privacy Principles, in which case we will provide a written explanation and information about how to complain if you are not satisfied.
11. Complaints and privacy enquiries
If you have a question about this policy, or you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), please contact us so that we can investigate and respond. We take privacy complaints seriously and will acknowledge your complaint and provide a substantive response within a reasonable period.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page, together with the date of the most recent update. Continued use of our website or services after an updated policy is published constitutes acceptance of that policy.
13. Contact us
If you have any questions, requests or complaints regarding privacy, please contact our nominated representative:
Truepath Transport Pty Ltd
ABN 95 702 141 740
Perth, Western Australia
Email: ceo@truepathtransport.site
You may also use our contact page to send an enquiry. For details on how our services are provided, please see our Terms and Conditions.